Effective September 23, 2026.
Every product NexoraPrint ships is made to order for your vehicle, your business or your artwork. Because of that, this policy works a little differently from a policy for off-the-shelf goods, and we have built the ordering process so that almost every mistake gets caught before anything is printed, cut or shipped.
Before you approve your proof
Every order includes a free digital proof, and you can request unlimited free changes to it before anything goes to production. At checkout, your card is authorized — placed on hold — rather than charged. Payment is only captured once you approve the proof and production begins. That means you can change or cancel your order at no cost at any point before you approve the proof, for any reason, simply by letting us know or by responding to your proof with changes.
After you approve your proof
Once you approve a proof, you are confirming that the artwork, wording, sizing, spelling and any regulated content (such as a USDOT number or letter height) are correct and ready to print. Production begins on that basis, and because each order is custom-made to your specifications, approved orders are not eligible for return or refund for reasons of personal preference, a change of mind, or an error in the details you approved.
The exception is our own mistake. If what you receive does not match your approved proof, or the item arrives with a manufacturing defect in the material, we will fix it at no cost to you — either a free reprint of the corrected item or a refund, your choice.
How to report a problem
- Contact us within 7 days of delivery.
- Include clear photos of the item as received, and of the packaging if it arrived damaged.
- We will compare what you received against your approved proof and let you know the resolution, usually within one business day.
Damaged in transit
If a package arrives visibly damaged or the contents were damaged in shipping, photograph the item and the box before disposing of either, and report it within 7 days of delivery using the process above. We will send a free replacement.
Refunds
Where a refund applies under this policy, it is issued to the original payment method used at checkout. Refunds are not issued as store credit or to a different card unless we are unable to refund the original method.
Questions
- NexoraPrint, 1337 Industrial Dr, Itasca, IL 60143, United States
- Phone: +1 866 549 4088
- Email: info@nexoraprint.com
- Hours: Monday–Friday, 8am–6pm CT