Draft — placeholder wording. This page was written by the build team so the storefront has something to show. It is not reviewed legal copy and NexoraPrint has not adopted it. Replace it with counsel-approved wording before launch.
The short version
Custom printing is made to order, so it cannot go back on a shelf. What you get instead is a free proof before anything prints, and a free reprint if we got it wrong.
Before it prints
Nothing prints until you approve the proof, and your card is not charged until then. Up to that point you can change anything or cancel outright at no cost — email info@nexoraprint.com or reply to the proof email.
After you approve
Approval locks the artwork, size, material and options exactly as shown on the proof, and production starts the same day. From that point the job cannot be cancelled and the order is not returnable, because it exists only for you.
Two things are always your call and never ours: the wording and the size. Spelling, phone numbers, USDOT and MC numbers, and whether the graphic fits your door panel are checked by you on the proof.
When we got it wrong
Tell us within 30 days of delivery and we reprint free. That covers:
- print that does not match the approved proof;
- a defect in the material or the print — banding, delamination, colour outside tolerance;
- the wrong item, the wrong size or a short count;
- damage that happened in transit.
Send photos of the item and, for transit damage, of the box. Keep the packaging until the claim is closed. In most cases we reprint; where a reprint is not useful we refund to the original card.
What is not covered
- Wording, numbers or dimensions you approved on the proof.
- Colour differences between your screen and printed vinyl. Screens emit light, vinyl reflects it — see the note on colour in the design guidelines.
- Damage from installation: applied to a dirty or cold surface, stretched, or pressure-washed inside the first week.
- Normal wear after the material's rated outdoor life.
- Removal or reinstallation labour.
Shipping costs
If the fault is ours, we pay the return and the reshipment. If you ordered the wrong thing and we can help, shipping is on you.
How to start a claim
Email info@nexoraprint.com with the order number, what is wrong and photos, or open a ticket from your account. We answer within one business day and tell you whether it is a reprint, a refund or neither, and why.